Commonwealth Edison Company complaints

I disconnected service at an old address gave Comed information where to mail refund to Po box I use. Instead Comed mailed refund check Back to address which I have no key to property or mailbox and I have to waiting 30 days before the issue another check. I asked representative to listen to recorded tape the state you are recorded. Resolution Sought If all request are recorded and info states where refund should be mailed where do we have to waiting. It sounds to me like and inside job of thief.

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In October of 2021 I initiated starting service for a business that I was starting. I was told when they went out that I needed a drop put in the back of the building. I had the drop installed and then they told me the trees had to be trimmed. I had the trees trimmed. I was told they would be back out to re-I spect. After 4 weeks I called was told they were low on inspectors and they would be out that Friday. No one came out. When I called back they said someone would be out and that took place December 5th. After the inspection I was told everything was good to go. When my contractor went in this morning there was still no power. I was then told when I called today my service was cut off due to nonpayment. No payment on something I never had. I called and was consistent with communication and was forced to be patient due to their staffing issues. Now I'm suffering with a financial burden of 295.62 for something I've never used. I have been insulted and had my identity questioned when I called once. I spoke with a supervisor Kaye who said there was nothing she could do. The inconsistent information from the staff has been confusing and overwhelming. No courtesy has been provided to me at all for having this long delay. This is a very hard time for everyone and I don't have money to pay for things I did t use. I paid the deposit and my bills were going to the address with no power and when I set up the account I told them to use my home address. This is horrible for anyone. Resolution Sought Provide me with a credit of the money I had to pay to get the service on. I was the person that was inconvenienced the most. That amount was 295.62. I would also had that policy of being charged prior to having service should be received and changed. The customer should not pay for anything they didn't use. It's hard enough paying the bills you have to pay. So to pay for something that you haven't used during such a hard time with inflation is ridiculous.

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