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Conservice Utility Management & Billing complaints

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750 South Gateway Drive
River Heights, UT 84321 | Get Directions

(866) 947-7379

http://www.conservice.com

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Total Amount in Dispute:
$2,007.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

6 complaints against Conservice Utility Management & Billing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

6 complaints against Conservice Utility Management & Billing

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11/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $78.00 Amount Settled: $0.00

Customer Complaint

10/18/2023

My move in date was 8/25/2023 for my address. I received a bill the has a balance due of $78.90 for 5 days of service. I do not believe the bill was pro rated to the days I was here. If it is a pro rated amount then the fact that this company is claiming $78 in used utilities is obserd. I did not turn on my heat one time. I live in this unit with 2 children. Conservice claims the billed amount is correct and stated a full month bill would be appropriately 6 times this amount. $480 is unreasonable. I asked for verification of charges a month ago and have not received them. I have asked REPEDEADLY for documentation of the charges and to verify the amount billed and I have stopped receiving any response from this company. I was corresponding with a Manager named Alexis via email and I have not reviewed a response to my request in 3 business days. My "bill" is now past due and I started this request well prior to the due date. Resolution Sought Conservice provides documentation of actual useage, and verification of charges on my account. An invoice that shows each charge and the amount I am responsible for. Ultimately individual meters for gas consumption. I am not responsible for what other units consume.

8/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

7/10/2023

Since my Apartment complex hired these Criminals to bill residents my rent has dam near doubled. I'm being charged for payments I made for previous months, doubled payments for water and utilities and payments for what? I don't know! I can't get answers from the office or my office complex but We ( The Residents) are all aware that we're being Scammed. Please help us. Resolution Sought Fix my account. I would like Conservice out of business.

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