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Consumer Advocacy Assistance

264 inquiries |
Loan Modifications Advance Fee

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24881 Alicia Parkway, Suite E516
Laguna Hills, CA 92653 | Get Directions

(800) 584-4610

http://www.consumeradvocacyass...

Please contact company for business hours.

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/24/2013 Edward

Questionable loan mod services

CAA falsely assured me they could definitely help me obtain a modification with my bank. This is the only reason I felt comfortable paying them an advance fee. The FTC banned these practices in 2011, but they seem to think they found a loop hole. Turns out I do not qualify for a hardship modification. After the bank denied my request the next part of the pretense was they pretended they would do a forensic audit. They call it a “compliance review” of your loan. What they actually do is nothing. It’s merely a tactic to temporarily appease the customer and then cut off all communication with them. In a later conversation I was able to get out of their compliance dept that they do not do forensic audits and that it requires an attorney. Now I'm worse off and they move on to a new client. The BBB states this company does not have the required competency license from the California Bureau of Real Estate. They need to be more selective, up front and honest with their customers.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Consumer Advocacy Assistance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Consumer Advocacy Assistance offers loan modification services for an advanced fee.

Primary Contact:	Harold Feder
Business Started:	6/6/2012
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Consumer Relief Program

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There are no additional web sites.

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