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Intoxalock Ignition Interlock complaints

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11035 Aurora Avenue
Urbandale, IA 50322 | Get Directions

(833) 237-7555

http://www.intoxalock.com/

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Total Amount in Dispute:
$7,991.00

Total Amount Settled:
$0.00

Complaint Experience

41%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

27 complaints against Intoxalock Ignition Interlock closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
8	Agreed to make an adjustment
4	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
15	Unanswered

27 complaints against Intoxalock Ignition Interlock

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3/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

This company continues to charge me for random things. I have called them and told them that my car was getting serviced. I called them 3 times all on record. Was still charged 140$. They continue to make frivolous random charges and the bill is never what they say it's supposed to be. Constant problems with their lies. This company is a fraud and needs to be audited. Resolution Sought Pay back frivolous charges and get audited.

3/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $165.00 Amount Settled: $0.00

Customer Complaint

2/15/2024

The hidden fees. Adding more time on account. Having access to your personal account to charge at will. I will have to block the company and use a card I can control. My battery is being drained. They should be required to cover malfunction as a business product they sell you. Resolution Sought They should be required to cover malfunction as a business product they sell you. I want my contract to reflect dated given I have them through the court order from a judge. I want excess fee removed ; wasn't explained before I agreed to buying the product . The contract should be given before not after installing so your aware of all charges beforehand

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