ConvectionAire ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to provide refunds for returned merchandise. Some customers allege the product does not perform as advertised and is of poor quality. Others allege the company fails to disclose that the unit cannot be used with certain types of stovetops. A few customers allege billing and delivery related disputes. including overcharging, receipt of damaged merchandise, and unauthorized charges. One customer complained that the company gave out her credit card information without authorization. Most customers requested refunds. The company responds to some complaints by issuing refunds minus shipping and handling, or agreeing to a refund if merchandise is returned. In other cases, the company claims their advertisements advise potential customers that the unit cannot be used on some stovetops. In a few cases, the company stated they could not locate the customer in their records and requested additional information. Some complaints remain unresolved, meaning the customer was not satisfied with the company's response. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against ConvectionAire closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of the ConvectionAire Oven

Primary Contact:	Maria Diaz (Customer Service Supervisor)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Convection Aire

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

ConvectionAire

Complaints and Resolutions

Other Information