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Cool and Cozy LLC

392 inquiries |
Air Conditioning Systems Repair Services

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1110 Fox Run Terrace
Hanover, PA 17331 | Get Directions

(717) 359-1397

Please contact the business to schedule an appointment.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/4/2018 Beth JustBeth

Best HVAC Service Ever

We had a problem with our air conditioning system that started in April 2017. Our home warranty company sent another company to "fix" the problem. After multiple visits, the final straw was when they said they saw "signs of sparking the time they were out before" (May 2017) and I almost lost it. "Sparking" wasn't addressed when it was noticed!!!!! I called the home warranty after they left and the system failed again within 24 hours. I reported what I was told and refused to have them back. That's when Cool and Cozy came out in June 2017! They were great! Professional, polite, and understanding of why I was upset. They fixed what the other company messed up and the original problem. The a/c is an older system. When it needs to be replaced, Cool and Cozy will be the ones to do it. A rough estimate was way better than any other quote we had been given. If you are looking for honest, reliable, knowledgeable, and great people, call Cool and Cozy! I will not hesitate to have them back for any issues we might have.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Cool and Cozy LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Cool & Cozy provides heating and air conditioning services in Hanover, Pennsylvania and the surrounding communities.

Primary Contact:	G Duvall
Business Started:	5/20/2008
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Licensing

~ This company may be required to be licensed or registered for the services they provide. To check the status of this company's license or registration please contact the Pennsylvania Office of the Attorney General at 717-787-3391 or visit the Pennsylvania Home Improvement Contractor Search at hicsearch.attorneygeneral.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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