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Cosmo Appliances complaints

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5431 Brooks Street
Montclair, CA 91763-4563 | Get Directions

(888) 784-3108

http://cosmoappliances.com

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Total Amount in Dispute:
$2,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cosmo Appliances closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cosmo Appliances

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4/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,800.00 Amount Settled: $0.00

Customer Complaint

3/11/2024

I purchased a 36" (Cosmo) gas range at Lowe's in June of 2023. The oven came with a 1 year manufacturers warranty and I also purchased an additional 5 years of coverage. December of 2023, about 6 months after purchase, the oven stopped working. I contacted Cosmo and began the claims process. About a month later Cosmo shipped the replacement parts to my home in Morgantown, WV. This was in January of 2024. The earliest I was told that a technician could come to my home for the repairs was (February 8th 2024) two months after the initial claim! At the time of the service call me and my family were out of town so my mother was at my house for the service call. The technician told my mother that the parts "that were sent to me by Cosmo" were the WRONG parts. Oven still not working! Over the next several weeks I was in contact with Cosmo through email and telephone calls. Cosmo says that the parts they sent are correct. (FOUR) MORE service calls were scheduled (AND CANCELLED) by Cosmo and the servicing company Cosmo enlisted. I took days off of work for each of these (scheduled service call dates)! The most recent was today, Thursday 3/7/24!!! I keep trying to get my oven fixed but Cosmo keeps giving me the run around!!!!! I have asked to just get a refund and return the oven to Lowe's but Cosmo (REFUSES) to do this! Resolution Sought I would very much like to be refunded the entire purchase amount plus the cost of additional warranty! At this point the oven has not been working nearly as long as it was working! Cosmo is dragging this out and soon the one year manufacturer warranty will expire!

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