Craig & Sons Termite & Pest Control, Inc. ratings, reviews and complaints - Pest Control Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Craig & Sons Termite & Pest Control, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Craig & Sons Termite & Pest Control is a licensed agency specializing in termite and pest control services for residential and commercial projects.

Primary Contact:	Craig Swanston (President)
Business Started:	1/9/1989
Social:

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Licensing

Businesses offering to perform pest control or termite services within California are required to be licensed with the California Structural Pest Control Board. For the most up-to-date information regarding license status, consumers may contact the Structural Pest Control Board by calling (916) 561-8704 or visiting their website at www.pestboard.ca.gov

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Craig & Sons Termite & Pest Control

Websites:
There are no additional web sites.

Contacts:

Brian Swanston (CFO)

Kevin Swanston

Christine Cornejo (Operations Manager)

Christine L. Likins (Operations Executive )

Addresses:

602 Amigos Drive, Redlands, CA, 92373

PO Box 8430, Redlands, CA, 92375-1630

3338 Durahart, Riverside, CA, 92507

Reputation Report

Craig & Sons Termite & Pest Control, Inc.

Complaints and Resolutions

Other Information