Credit Card Sentinel, Inc. ratings, reviews and complaints - Credit Card Protection Services

Complaints and Resolutions

Total Amount in Dispute:
$468.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

3 complaints against Credit Card Sentinel, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
1	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company provides credit card protection services.

Primary Contact:	Marcia Clarke (President)
Business Started:	5/1/1969
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

On January 3, 2017, we were informed by the company that they ceased accepting new members and are no longer providing credit card protection services as of April, 2016. They do not offer a mailing address but continue to provide phone service at (800) 423-5166 to assist past and current members with getting membership transferred or canceled.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Data Card Corp.

Sentinel Card Holders Protection Division

Sentinel Services

Websites:
There are no additional web sites.

Contacts:

Pam Lyons (Vice President Marketing)

Customer Service

Orville Young (Vice President of Operations)