130 inquiries | Credit Counseling and Management Services Non-Profit
(877) 740-1257
http://www.creditshelterusa.co...
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This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Some complainants allege unauthorized debits are taken from bank accounts prior to receiving a contract or services. Customers claim they are told that they could review the packages and cancel within ten days before the initial deposit would be deducted. However, customers claim the fees are deducted from their accounts prior to receiving the contract or program information. One customer claims the company states the fees are non refundable although the customer did not receive anything. Another customer claims after paying fees that creditors did not receive any proposals and as a result late fees have been incurred in addition to increased finance charges.The company responds to one complaint by stating all calls are recorded and monitored and they follow strict guidelines regarding cancellations. The company claims they will gladly return the consumers money back after further investigation of any charge backs or late returns. Another customer received a refund after getting a charge back from the credit card company.
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Company Info
This company's business is a providing credit counseling services.
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Licensing
Nonprofit credit counselors are exempt from the licensing requirement for companies performing similar services if, among the other requirements for exemption, they maintain a $25,000 bond with the Commissioner of Business Oversight. You may verify bonding by calling the California Department of Business Oversight at (213) 576-7500 or visiting their website at http://www.dbo.ca.gov. For businesses outside of California, please check with the agency that regulates this industry.
BCA has no information regarding government actions at this time.
This company is providing marketing services and referring clients to Credit Foundation of America, a non-profit credit counseling organization with an unsatisfactory rating based on a pattern of serious complaint allegations. A separate report is available upon request.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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