CreditExpert, LLC ratings, reviews and complaints - Credit Reporting Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against CreditExpert, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business uses tools and education to assist consumers so they can put their credit and other financial information to work.

Primary Contact:	Lyz Suen (Consumer Resolution Specialist)
Business Started:	1/1/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company advertises a credit monitoring service, and free credit report on a 30-day trial basis. Respondents are advised they must cancel within the 30-day trial period, if they elect to not continue with services, and to avoid being charged the annual fee.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Credit Expert, LLC

creditexpert.com

Websites:
There are no additional web sites.

Contacts:

Jennifer Leuer (Manager, Privacy & Compliance)

Owner

David Ling (Consumer Resolution Specialist)

Brian Henry (Consumer Resolution Specialist)

Addresses:

18500 Von Karman Avenue Suite 900, Irvine, CA, 92612

6466 Olive Branch Lane, Yorba Linda, CA, 92886

P.O. Box 1007, Orange, CA, 92865

Reputation Report

CreditExpert, LLC

Complaints and Resolutions

Other Information