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CT Mobile Locksmith

384 inquiries |
Locksmiths

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3303 main st, Unit RR, Stratford, CT 06614
Stratford, CT 06614 | Get Directions

(800) 255-5130

http://www.ctmobilelocksmith.c...

Company Rating

CCC

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/2/2019 Peter S.

Completely unprofessional!!!

I lost my key and called CT Mobile Locksmith to see if they could make me a new key. They said they could for $800, which is a price gauging but I was desperate and agreed. He called 7 hours later saying he was outside the car, so I had my brother drive me there only to discover the guy wasn't there and we waited another 30 mins for him to show. Completely unprofessional. Then the guy shows up and says they can't make the key and want to try to charge me a $25 service fee. So not only did this guy waste my time, he did not deliver the key and is trying to charge me. Then when my brother questions him the service guy throws his debit card at him and blocks in his car with his service truck and refuses to move. Then he gets out of the truck and starts screaming in my brother's face when he asked him to move his truck. I had to separate them and things escalated. I don't appreciate one of their employees trying to assault me and my brother when they were trying to rip us off. Then afterwards the guy calls me saying he's sorry and will do it for $1,000. Then he continued to harass me by calling me after I told him I wasn't interested. Fire the employee that tried to intimidate me and harassed me.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against CT Mobile Locksmith closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a mobile locksmith service.

Primary Contact:	Management
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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