Custom Roof Company ratings, reviews and complaints - Roof Contractors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Custom Roof Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Custom Roof Company specializing in residential and commercial re-roofing and repair, we service every kind of roof and we can certify your roof before the sale of your home.

Primary Contact:	Rick Cedano (Owner )
Business Started:	5/21/2005
Social:

About Custom Roof Company

For over 24 years, our professionals have proudly served Pomona and its surrounding areas with dependable service. We use name-brand products from Gerard, GAF, CertainTeed, Eagle, and MonierLifetile.

We work very close with many property owners and management companies to do our best. Over the years we have reroofed many apartment complexes, homeowners associations and commercial buildings.

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Licensing

California State Contractors License Board

Verified License

License Number: 859220
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Custom Roof Company, Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

1077 East 3rd Street, Pomona, CA, 91767

Reputation Report

Custom Roof Company

Complaints and Resolutions

Other Information