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Dance Urge Dance Academy

61 inquiries |
Dance Schools

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223 West 27th Street
Hialeah, FL | Get Directions

(786) 975-5704

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/5/2019 Siomara G.

This is a warning to parents.

My experience with Dance Urge was horrible. The instructor Michael Carballosa is a disrespectful and ornery teacher, who bullies his students. Michael threatened to remove students from competitions and when asked for an explanation, offers no reason why. One instance a student was forced from the room and he proceed slam the doors in the kid's face. On many occasions he has attempted to pit the children against one another and created a negative environment for the kids to learn. Today July 4th 2019 at national competition, he only completely abandoned one of his students and walked out of competition. Leaving the rest of his team behind making them all cry and feel he has no best intention for any child. His location is unsafe (no fire exits, no sprinkler system, lack or safety equipment) for our kids. Much of the team has decided to not continue with this dance studio due to lack of support for our children and improper facilities.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Dance Urge Dance Academy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a dance studio.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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