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Database-la.com

268 inquiries |
Computer Software Services

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5516 Cantaloupe Avenue
Sherman Oaks, CA 91401 | Get Directions

(818) 780-3201

http://www.database-la.com

9am - 5pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/19/2019 Ann D.

Daniel Graves and ACT

We are a nonprofit organization - the California Jazz Foundation. We use ACT as our DataBase program; Daniel Graves is our representative. ACT is a powerful program and, as the Administrator of CJF, I use it on a daily basis. My first inter-action with Dan was in 2012 when I began working with CJF as its Administrator. I had never used ACT, and I needed some training. Since then, Dan has helped us on many occasions when we have issues and/or questions with the program. - primarily questions because we really have not had any "issues" requiring resolution. Dan have always been available to us; he is professional, competent, helpful, patient, and pleasant - in other words, a perfect representative. We can recommend Dan and his services without qualification.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Database-la.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Their specialty is ACT!, the most popular Contact Management software in the world. Offering database installation, optimization, customization and individual/classroom training from on-call Certified Consultants in the Greater Los Angeles area.

Primary Contact:	Daniel Graves (President)
Business Started:	1/8/2005
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Database-USA.com

Daniel Graves Consulting, LLC

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

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