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DCM Remodel Specialties complaints

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324 S. Diamond Bar Blvd. #245
Diamond Bar, CA 91765 | Get Directions

(951) 217-5786

http://www.dcmremodelinginc.co...

Please call for business hours - 951-217-5786

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Total Amount in Dispute:
$450.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against DCM Remodel Specialties closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against DCM Remodel Specialties

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11/23/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $450.00 Amount Settled: $0.00

Customer Complaint

9/29/2023

DCM Remodel Specialties Was the contractor who finished the home we purchased and is under warranty for our roof and repair water damage inside. The leak has been improperly fixed and has continued to leak. Numerous attempts to reach Doug Malo have resulted in no contact. We have had to pay for the interior repair following An incomplete repair and since this the roof continues to leak. Resolution Sought Fix the roof leak and repay us for interior repair that was left incomplete.

Company Response

11/11/2023

We fixed her minor leak over a year ago. We have no idea who else may have been on the roof. Yes she contacted me and advised me of a leak. We fixed minor drywall damage over a year ago. We addressed the leak issue last week. We found no drywall damage this time. We found no bubbling or discoloration. Our home warranty expired this year. We do not warrant damage caused by other contractors or trades who may have been on her roof. While we were under no obligation, we addressed her minor problem this past week. I have photos should they become necessary. I find it interesting that she files this complaint but continues to reach out to us when she needs something. If our work was so bad, why did she buy the house we built? If our work was so bad, why reach out to us to fix it? She had talked about installing a patio cover. Did another vendor cause damage while they were up on the roof? I would like a summary of all trades who have visited the house and gone on the roof. We do not warrant thier damage.

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