DirecTV, Inc.

  • Category:
  • Address:
    2230 East Imperial Highway
    El Segundo, CA 90245
  • Phone:
    (800) 531-5000
  • Website:
  • Social:
    DirecTV, Inc. on Twitter DirecTV, Inc. on YouTube DirecTV, Inc. on Facebook DirecTV, Inc. on Instagram DirecTV, Inc. on Pinterest 
  • Hours:
    General Support 8 AM-1 AM EST 7 days a week
    Technical Support 24 hours a day 7 days a week
  • Primary Contact:
    Customer Service
  • Business Started:

This company's business is providing satellite television entertainment services.

1,569 inquiries

Company Rating

The rating assigned to a business is determined by our composite score of such factors as its type of business…

Full Rating Explanation

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Complaint Closing Statistics

Responses to complaints over the last 3 years:

No. Complaints Type of Response
11Making a full refund, as the consumer requested
1Making a partial refund
232Agreed to make an adjustment
29Refusing to make an adjustment
29Refuse to adjust, relying on terms of agreement

Total: 944 complaints

Complaint Experience


Complaint Resolution Index (CRI)

CRI Explanantion
BCA's Summary and Analysis of customer complaints and company responses:

Complainants generally allege problems relating to contract terms billing disputes descrepencies concerning pre-paid programming. Many of the complaints relate that the company's promotional offers fail to include all of the limitations conditions and penalties that may apply. In almost all cas...Read more

View summaries of the complaint descriptions, responses and text of the complaints.

Comments and Analysis

BCA's Comments and Analysis

Satellite TV offers a variety of programming options for entertainment purposes. Typically satellite providers require consumers to commit to service agreements that can last 1 or 2 years and if cancelled early may result in extra fees.

Adv...Read more

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Government Actions

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