Total Amount in Dispute:
Total Amount Settled:
Complaint Resolution Index (CRI)
BCA's Summary and Analysis:
Complainants generally allege problems relating to contract terms billing disputes descrepencies concerning pre-paid programming. Many of the complaints relate that the company's promotional offers fail to include all of the limitations conditions and penalties that may apply. In almost all cases the advertised promotional pricing is dependent on conditions that are not readily apparent from the advertising. Complainants consider the advertising to be deceptive. Some complain the company fails to send statements in a timely fashion resulting in late fees or that unauthorized amounts of money are charged or debited to customer accounts. Others complain of inadequate customer service and the inability to contact the company to change programming or resolve billing issues.~~The company responds to most complaints by relying on the terms of the contract. In some cases they apply necessary credits adjust programming or otherwise resolve the problems. In many cases the company disputes the complainants allegations and refuses adjustments.
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