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2230 East Imperial Highway
El Segundo, CA 90245
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(800) 531-5000

http://www.directv.com

General Support 8 AM-1 AM EST 7 days a week
Technical Support 24 hours a day 7 days a week

Company Rating

F

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Customer Reviews

based on 11 reviews.

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Complaint Experience

7%

Complaint Resolution Index (CRI)

939 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/30/2019

They didn't call ahead of time and didn't answer the phone when we called them.

We had appointment for the 26th of October to have Directv installed and they cancelled, and said they would be here on the October 29 at 4 o'clock or after. We said that would be fine and we had appointment that morning so that would be a plus because my husband had taking that whole day off just for that. So while we were at our appointment Directtv came at 12:10, but they didn't leave a message or call ahead of time to let us know they where coming. We tried to call them back and they would not answer. I think they should get a bad response to that.

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Complaints and Resolutions

Total Amount in Dispute:
$74,379.00

Total Amount Settled:
$2,799.00

Complaint Experience

7%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants generally allege problems relating to contract terms billing disputes descrepencies concerning pre-paid programming. Many of the complaints relate that the company's promotional offers fail to include all of the limitations conditions and penalties that may apply. In almost all cases the advertised promotional pricing is dependent on conditions that are not readily apparent from the advertising. Complainants consider the advertising to be deceptive. Some complain the company fails to send statements in a timely fashion resulting in late fees or that unauthorized amounts of money are charged or debited to customer accounts. Others complain of inadequate customer service and the inability to contact the company to change programming or resolve billing issues.~~The company responds to most complaints by relying on the terms of the contract. In some cases they apply necessary credits adjust programming or otherwise resolve the problems. In many cases the company disputes the complainants allegations and refuses adjustments.

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Complaint Closing Statistics

939 complaints against DirecTV, Inc. closed in last 3 years.
Complaints Type of response
12 Making a full refund, as the consumer requested
1 Making a partial refund
233 Agreed to make an adjustment
29 Refusing to make an adjustment
29 Refuse to adjust, relying on terms of agreement
626 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

DirecTV provides satellite television entertainment services throughout the US and Latin America.

Primary Contact: Customer Service
Business Started: 10/31/1990
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.


Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Satellite TV offers a variety of programming options for entertainment purposes. Typically satellite providers require consumers to commit to service agreements that can last 1 or 2 years and if cancelled early may result in extra fees.

Advertisements for satellite service may be very appealing especially when the company is offering discounts free premium services for a limited time giveaways and other incentives for signing up. However before choosing a satellite company Business Consumer Alliance advises consumers to shop around. Compare several companies to see what is programming is offered and for a breakdown of what is available. Know that installation equipment rental fees bundling and other factors can affect the price for service or monthly bills. Ask questions about programming cancellation policies fees and details about any trial offers. Make sure that you read and understand any agreement before signing on the dotted line or giving your authorization.

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If you are a customer of a satellite television provider keep these tips in mind:

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  • Always monitor your statements and look for unfamiliar or unauthorized additions services and/or fees.
  • Before contacting the provider with account questions have your account details ready including your account number and billing address.
  • Keep an eye on your bank account and/or debit or credit card accounts for additional fees or charges.
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DirecTV one of the largest satellite television providers in the country has been under scrutiny for advertising concerns billing issues and misleading sales and marketing practices by state attorney generals and the Federal Trade Commission. Business Consumer Alliance’s blog about the FTC’s lawsuit on DirecTV offers information regarding the FTC’s investigation into the company’s practices and more consumer tips.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

DTV
Direct TV Activation & Instltn
D T V
Direct TV

Websites:
There are no additional web sites.

Contacts:

Paul Peterson (Director of Customer Service)
Kevin Ellis (Manager-Office of the President)
Michael White (Chairman, President, & CEO)

Other Categories:

Addresses: