Disadvantaged Handicapped Workers of America, Inc. ratings, reviews and complaints - Lighting Fixtures Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Customers report a pattern of allegations relating to inappropriate collections high pressure collection tactics poor quality merchandise billing or delivery related problems. Complainants allege they are notified that they owe hundreds of dollars for an item they received as a free gift or for an item that was returned 18 to 24 months ago. Most report due to the length of time involved they have little recollection of the details of the purchase and the company fails to provide record of the transaction. Other customers complain that items received are inferior quality or that ordered items are not delivered as agreed. ~~The company responds to a few complaints by advising the BCA that the customer has been sent to collections and they have no additional information. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. Most complaints are unanswered. ~

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Complaint Closing Statistics

0 complaints against Disadvantaged Handicapped Workers of America, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling Lightbulbs.

Primary Contact:	Sarah Morgan (General Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

DHWA

DHWA Inc

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Collection Agencies

Addresses:

1315 Peckham Street#3, Fullerton, CA, 92833

Reputation Report

Disadvantaged Handicapped Workers of America, Inc.

Complaints and Resolutions

Other Information