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Dollar General

  473 inquiries |
Discount Department Stores

100 Mission Ridge
Goodlettsville, TN 37072-2171
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(615) 855-4000

Company Rating


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Customer Reviews

based on 39 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

47 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/1/2020

The way it was handled was so unprofessional!!

I went to purchase items before going to babysit my grandson, it was a little after 12:00 pm. The manager at the store could not give me change for a hundred. I am disable and rudely she suggested I go to the bank or another store to get change. I was appalled on this was handled. This is not the first time this store did not have change for a hundred. This is the third time. The manager complained that she has not went to bank yet. I do not understand how a very busy store does not have change. This is an inconvenience. Also, the way it was handled was so unprofessional!! I would hope the manager at the Carver store, Friday, 5/29/20 @ 12:15 pm will be reprimanded some how. Change needs to happen at this particular store. Thank you., a very concerned costumer. I wish they would have change for a hundred dollar bill by noon.

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

47 complaints against Dollar General closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
19 Agreed to make an adjustment
2 Refusing to make an adjustment
2 Refuse to adjust, relying on terms of agreement
24 Unanswered

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Other Information

Company Info

Dollar General delivers everyday low prices on items including food, snacks, health and beauty aids, cleaning supplies, family apparel, housewares, seasonal items, paper products and much more.

Primary Contact: Marsha Murrow (Customer Relations Supervisor)
Business Started: 5/29/1998

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info


Dollar General 2518
Dollar General # 8772
Dollar General 4433
Dollar General Corp

There are no additional web sites.


Jason Bates (Senior Attorney)
Melanie R. Siemens (Senior Employment Attorney)
Joanne Lampe (Human Resources)
Christine Brown (Manager)
Barry Herndon (Manager)

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