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Dollar Tree

  189 inquiries |
Discount Department Stores

500 Volvo Pkwy
Chesapeake, VA 23320-1604
| Get Directions

(757) 321-5000

http://www.dollartree.com

Contact Us: (877) 530-8733

Company Rating

F

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Customer Reviews

based on 3 reviews.

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Complaint Experience

22%

Complaint Resolution Index (CRI)

9 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/13/2020

I would like the business to properly train their employees on proper customer service.

The manager at the Pennsylvania Ave Dollar tree location stole my Cash Back Transaction of $20. When addressed he made it seem as if my transaction declined when his hire up was addressed about the situation he claimed this drawer was good after his Employee disrespectfully bragged about $20 being nothing and I shouldn't make a big deal out of it. He then proceeded to reach into his pocket and pulled out a $20 bill and handed it to his boss still arguing that he didn't take my money. I would like the business to properly train their employees on proper customer service and the employee should be terminated for theft.

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Complaints and Resolutions

Total Amount in Dispute:
$142.00

Total Amount Settled:
$0.00

Complaint Experience

22%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

9 complaints against Dollar Tree closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
7 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

We are a national company with thousands of stores conveniently located in shopping centers and malls in all 48 contiguous states. Everything you need for every day, every holiday, every occasion... and every single item is only $1 (or less)!

Primary Contact: Anabel Jones
Business Started: 10/15/1986
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Dollar Tree Headquarters
Dollar Tree Stores Inc.

Websites:
There are no additional web sites.

Contacts:

Bob Sasser (CEO)
Gary M. Philbin (President and Chief Operating Officer)
Kevin S. Wampler (Chief Financial Officer)
Mike Matacunas (Chief Administrative Officer)
Robert H. Rudman (Chief Merchandising Officer)