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500 Volvo Pkwy
Chesapeake, VA 23320-1604
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(757) 321-5000

http://www.dollartree.com

Contact Us: (877) 530-8733

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Total Amount in Dispute:
$142.00

Total Amount Settled:
$0.00

Complaint Experience

22%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

9 complaints against Dollar Tree closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
7 Unanswered

9 complaints against Dollar Tree

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11/17/2019

RESPONSE: Complaint was not answered Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

10/22/2019

I went to Dollar Tree and gave the cashier my bag to put behind counter til I finished shopping. I went back for it and all my possessions were gone from the cashier. I asked her for my bag and she said she don't know what happen to it. Check the staff at Dollar Tree 208 East 103rd, Chicago IL Resolution Sought Refund my cash for the money I spent at the other store for my items I left with cashier.

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9/29/2019

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

9/3/2019

I went to Dollar Tree and I purchase some product I asked for with a debit card they gave me a fake $50 bill. Resolution Sought I would like for the company to give me my money back

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