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Dr Pepper Snapple Group, Inc

196 inquiries |
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PO Box 869330
Plano, TX 75086-9330 | Get Directions

(800) 696-5891

http://www.drpepper.com

Company Rating

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Customer Reviews

based on 3 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/8/2022 Joyce S.

I am just letting you know I do purchase a lot Snapple diet, peach tea. Lately when we open a bottle of Snapple peach diet tea, it leaks at the the bottom of the bottle. I'm not looking for any money back. I'm just letting you be aware of the problem so I don't think I will be by in Snapple iced tea for a while. I always purchase 48 bottles at a time.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Dr Pepper Snapple Group, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is beverage manufactures.

Primary Contact:	Consumer Relations
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Squirt

Snapple Beverage Group Inc

Dr Pepper/Seven-Up Inc

Dr Pepper/Seven Up, Inc

Dr Pepper Seven-Up Bottling Co

Websites:

http://www.squirtsoda.com

Contacts:

Douglas Tough (President)

Gilbert Cassagne (President)

John Brock (Chairman of the Board)

Todd Stitzer (President)

Jack Belsito (Chief Executive Officer)

Other Categories:

Beverages Distrs Bottlers

Addresses:

P.O. BOX 869077, Plano, TX, 75086-9077

5301 Legacy Drive, Plano, TX, 75024-3109

900 King St, Port Chester, NY, 10573-1238

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