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Drive Test Services

723 inquiries |
Driving Schools

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1211 West Imperial Highway #225
Brea, CA 92821 | Get Directions

(949) 412-9494

http://www.thecdlexpert.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/10/2017 Rachel L.

**NICE GUY & CARES ABOUT TRAINING SAFE, RESPONSIBLE DRIVERS**

I hired Kevin to train my 16 year old daughter over a month ago. They've had 2 lessons so far and she loved them. He explained that lesson 1 usually focuses on acclimating to the vehicle, road, and safe driving techniques. Lesson 2 usually focuses on parking. My daughter also had her first freeway drive (I was too nervous to take her). 70+ 5 star reviews and then like 2 that really slam Kevin. I asked him about those and it all makes sense now. He explained that some people wait until the last minute to get their behind the wheel training and then want to rush their appointments so they can take their test at DMV. Kevin will work with you, HOWEVER, he cannot and will not rush you through 6 hours of behind the wheel training so you can run to the DMV with little to no additional practice, and place an inexperienced and unsafe driver on the road. Kevin cares about making sure his clients are experienced, practiced and SAFE on the road for their sake and the sake of all of us that share the road. I, for one, appreciate that. As a parent, I highly recommend Kevin Cruz' driving school. Your kids (including our beautiful daughters) are safe with him. Thank you Kevin. :-)

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Drive Test Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing drivers education, driving school services.

Primary Contact:	Kevin R. Cruz (Owner)
Business Started:	10/3/2005
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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