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Duke Energy

  166 inquiries |
Electric Companies

550 South Tryon Street
Charlotte, NC 28202
| Get Directions

(800) 452-2777

http://www.duke-energy.com

Please call for current hours.
Outage & Storm Assistance is Available 24 Hours 7 Days a Week

Company Rating

F

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Customer Reviews

based on 1 review.

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Complaint Experience

12%

Complaint Resolution Index (CRI)

17 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/1/2019

Upon taking the advise of personal who conducted the audit, one recommendation caused significant damage to our home

This problem entails of Duke Energy Progress completing an energy audit of our home. Upon taking the advise of personal who conducted the audit, one recommendation caused significant damage to our home. Duke Energy Progress has been non responsive. I was not asking for monetary compensation, this is strictly to ensure the prevention of this happening to a future consumer.

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Complaints and Resolutions

Total Amount in Dispute:
$15,938.00

Total Amount Settled:
$257.00

Complaint Experience

12%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

17 complaints against Duke Energy closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
1 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
15 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Duke Energy is the largest electric power holding company in the United States, supplying and delivering energy to approximately 7.2 million U.S. customers.

Primary Contact: Support
Business Started: 4/3/2006
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Duke Power

Websites:
There are no additional web sites.

Contacts:

Rick Beach (Associate General Counsel)
Consumer Affairs
Andrea Cleland (Sr. Consumer Affairs Specialist)

Addresses: