This bank held the title of our truck hostage for over 30 days despite the payment clearing in the first 5. They claim they could legally hold the title as long as we were behind on any other account although we had in fact caught up on the other account but they missed it. After arguing for 25 minutes with the file clerk she claims she will mail it now. She apologized but then acted like she was going outside the rules.
Also, we were told for 2 weeks it had been mailed back in September.
What are they doing to their customers?
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