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eBay Inc.

  732 inquiries |
Online Retailers

2025 Hamilton Avenue
San Jose, CA 95125
| Get Directions

(800) 322-9266

http://www.ebayinc.com

Contact us at (800) 322-9266 for hours

Company Rating

F

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Customer Reviews

based on 7 reviews.

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Complaint Experience

3%

Complaint Resolution Index (CRI)

401 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/18/2021

False Ebay numbers!!

Received an email from EBay regarding an order that we did not place. I went online to get a number to call. I found EBay customer service at 808-278-9708 and after spending a couple of hours on the phone with them, I realized it was a scam, and they got me to buy gift cards to open a "wallet account" to rectify the false charges. We don't even have an EBay account, so I wasn't familiar with the terms these gentlemen were using. I charged $900.00 to our credit card before I realized it was a scam. I canceled our credit card immediately and tried to stop the use of the gift cards, but it was too late. I can supply you with all the phone numbers I used during my very long phone conversation. I just needed to report these guys for their criminal ways!! I can't believe that I found a customer service # for Ebay on the internet and it was a scam!! I want them to be prosecuted.

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Complaints and Resolutions

Total Amount in Dispute:
$424,377.00

Total Amount Settled:
$2,146.00

Complaint Experience

3%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

401 complaints against eBay Inc. closed in last 3 years.
Complaints Type of response
5 Making a full refund, as the consumer requested
0 Making a partial refund
5 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
390 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

eBay Inc. is an online marketplace, where anyone can buy & sell practically anything. eBay connects individual buyers & sellers, as well as small businesses. eBay helps Co's of all sizes commerce growth, engaging shopping experiences online & offline

Primary Contact: Nigel Grange (Director of Customer Experience)
Business Started: 9/3/1995
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

eBay Motors
eBay Valet
eBay Headquarters

Websites:

Contacts:

Robin Pitman
Beth Axelrod (Senior Vice President, HR)
Accounts Payable
Devin Wenig (President/CEO)

Addresses: