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2025 Hamilton Avenue
San Jose, CA 95125
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(800) 322-9266

http://www.ebayinc.com

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Total Amount in Dispute:
$424,377.00

Total Amount Settled:
$2,146.00

Complaint Experience

3%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

401 complaints against eBay Inc. closed in last 3 years.
Complaints Type of response
5 Making a full refund, as the consumer requested
0 Making a partial refund
5 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
390 Unanswered

401 complaints against eBay Inc.

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10/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $849.00 Amount Settled: $0.00

Customer Complaint

9/7/2022

Someone in another state made 3 purchases from eBay. So I contacted ebay and was told to get a target gift card and an ebay gift card so that my location could be tracked. And once I make the purchase and give them the information from the card I would get my money once they're able to track my location to make sure I wasn't the one making the purchases. Realized it was a scam when I didn't receive my money bk. Resolution Sought I would like a refund because it was a scam. They're saying ebay when you call the number off of the websites.

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9/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

8/30/2022

I called eBay customer service to help me get money back from a seller because I bought a product that was useless. The person took my information and started talking to me about zelle and I don't know what happened somehow he got into my bank account and stole $400 out of my bank without my permission and my knowledge. I just got a notification today from my bank that the money was removed. I can't get a hold of a live person from eBay and I don't trust the foreigners that answer the phone I don't know what to do at this point in time. I'm old and disabled on a fixed income and I'm very upset. Resolution Sought Get my money back!

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