eBridge Inc. ratings, reviews and complaints - Internet Advertising Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized charges on their phone bills misrepresentation of the offer ineffective service difficulty obtaining refunds and customer service issues. Specifically complainants allege they are not made aware that they will be automatically billed for services once their trial offer ends. Further complainants allege the company does not contact them to inform them that they will begin to receive automatic billing each month for services if not cancelled. Other complainants allege they never authorized services or the person initially contacted by the sales representative was not authorized to approve services. Complainants also allege promised refunds are not issued and continued unsolicited sales calls.~~The company generally responds to complaints by denying allegations that they failed to disclose billing terms and conditions of the offer. The company generally claims they confirm orders for service with persons who claim to be authorized to make service decisions and they follow-up continually with the clients to explain the program and remind them that they will be billed monthly after the trial period. Additionally in some cases the company issues refunds agrees to add contacts to their do not call list so further solicitations will not be made and agreeing to cancel services. In other case the company claims they fulfill the services agreed upon.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against eBridge Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

eBridge Advertising is a market-leading Internet advertising firm that provides effective, affordable solutions to small and mid-sized businesses.

Primary Contact:	Mark Cave (CEO)
Business Started:	9/1/1994
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

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Ebridge

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