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Echols Transport And Recovery Inc.

526 inquiries |
Automobile Towing Services

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2465 Fairburn Road SW
Atlanta, GA 30331 | Get Directions

(678) 768-3598

Company Rating

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Customer Reviews

based on 5 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/6/2021 Morgan M.

Trash

Call was dispatched at 2pm dealership closed at 6 my car was picked up at 6 pm so 4 hours for them to deliver my vehicle of course they got there after it closed Kasey demanded that I pay 50 for wrench services like literally kept calling and harassing me about it threatened that if I didn't pay it the car would be held at a location until they receive payment I'm telling him I'm on the phone with the dealership towing was free I don't know if it needed to be put on a bed or not you are a tow company isn't it your job to get the car on the bed sounds super shady and it's no way to even pay online they demand your card number or they'll hold your vehicle this company's customer service is horrible save time use someone else they aren't to be trusted

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Echols Transport And Recovery Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides automobile towing services.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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