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Reputation Report

Electrolux, Inc

  290 inquiries |
Major Household Appliances Retail

10200 David Taylor Drive
Charlotte, NC 28262
| Get Directions

(706) 860-4110

http://www.electrolux.com

Monday-Friday: 8AM-8PM (EST)
Saturday: 9 AM-6 PM EST.

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

90%

Complaint Resolution Index (CRI)

62 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/14/2022

Electrolux fully compensated me by replacing my refrigerator which was defective. I am satisfied!! Thank you!

Electrolux fully compensated me by replacing my refrigerator which was defective. I am satisfied!! Thank you!

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Complaints and Resolutions

Total Amount in Dispute:
$63,328.00

Total Amount Settled:
$510.00

Complaint Experience

90%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

62 complaints against Electrolux, Inc closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
38 Agreed to make an adjustment
4 Refusing to make an adjustment
13 Refuse to adjust, relying on terms of agreement
6 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Electrolux, Inc offers major and small household appliances

Primary Contact: Denise Fleming (Business Relations Representative)
Business Started: 1/1/1924
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Electrolux Home Care Products, Inc
Electrolux North America, Inc
Electrolux Professional, Inc
Electrolux Home Products, Inc
Electrolux Major Appliances, Inc.

Websites:

Contacts:

Michelle Rock (Consumer Affairs Specialist)
Chanel Davis (Consumer Affairs Specialist )
Elizabeth Powers (Consumer Affairs Specialist )
Jonas Samuelson (President and Chief Executive Officer)
Robert Brunozzi (Vice President)

Other Categories:

Addresses: