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Electrolux, Inc complaints

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10200 David Taylor Drive
Charlotte, NC 28262 | Get Directions

(706) 860-4110

http://www.electrolux.com

Monday-Friday: 8AM-8PM (EST)
Saturday: 9 AM-6 PM EST.

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Total Amount in Dispute:
$59,495.00

Total Amount Settled:
$0.00

Complaint Experience

87%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

61 complaints against Electrolux, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
39	Agreed to make an adjustment
2	Refusing to make an adjustment
14	Refuse to adjust, relying on terms of agreement
6	Unanswered

61 complaints against Electrolux, Inc

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4/16/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $335.77 Amount Settled: $0.00

Customer Complaint

3/7/2024

Ice maker was leaking all over my counter warping my counter unable to get resolved from Frigidaire they will not give us a refund or replace product. Resolution Sought Get money back.

Company Response

4/4/2024

It appears that this complaint was misdirected to Electrolux. Our office recommends that the consumer contact Curtis International 1-800-968-9853 or support@curtiscs.com for further assistance as the product may be within the terms of their warranty. We apologize for not being able to provide any further settlement on this complaint. Thank you for referring this complaint to us and for allowing us the opportunity to respond.

2/22/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/30/2024

I have been going back and forth with them over the phone for 2 months with a broken refrigerator that is ruining my food every time they send someone out to attempt to fix it! I have called them 8 times and had 6 different repair technicians come out with no success and yet they still give me the run around and say they will send someone else. That is their solution and it is to the point where people are refusing to come out to look at it again and again and again. Last time I called them the lady I spoke with refused to let me speak to a manger and said she is only going to tell you the same thing I am telling you. I purchased this unit within the last 12 months and at this point I feel like they are dragging it out so they don't have to replace a defective product when the manufacturer warranty is over. Highly upset and irritated with this company! Resolution Sought I would like for them to just honor the 1 year manufacturer warranty and replace the unit that is obviously not able to be fixed.

Company Response

2/8/2024

Electrolux Major Appliances, North America 10200 David Taylor Drive Charlotte, NC 28262 February 8, 2024 Business Consumer Alliance P.O. Box 970 Colton, CA 92324 Date Received: 01/30//2024 Electrolux Reference Number: 59850915 Model Number: FRSS26L3AF Serial Number: 4A24902487 Registered Date of Purchase: 03/09/2023 Dear Ms. Silva, We are in receipt of the above referenced consumer affairs referral. Our records indicate that a service call was completed on 02/03/2024 by H.T.'S APPLIANCE INC 3184454812, with no follow-up required. We apologize for not being able to provide any further settlement on this complaint. Thank you for referring this complaint to us and for allowing us the opportunity to respond. Best Regards, Michelle Electrolux Executive Escalation

Customer Rebuttal

2/11/2024

This has been ongoing since the beginning of December and still have someone coming out tomorrow to yet again replace more parts.

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