Complaints for eLoan Financial Service-Loan Scam in Reseda, CA

6740 Cambell Avenue
Reseda, CA 91335 | Get Directions

(224) 353-7352

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege after applying for installment and payday loans the company asks for advanced fees to be paid via Green Dot Money Pack or card, Western Union money transfer, or Vanilla Reloadable Pack or card, typically ranging from $135.00-165.00 to secure the loan. After paying the funds and following directions from the company, instead of receiving the loan in their account, the company typically contacts them for more fees claiming the transaction did not go through due to various problems, or claiming fees are to cover taxes, insurance, etc. Applicants never receive the promised loan and refunds of advance fees are not issued.

While ELoan Financial Services has not been responsive to complaints, E-Loan, Inc., the company which this scam appears to be spoofing, has provided responses addressing the issues which can be viewed here and they also posted a security alert which can be viewed on their BCA storefront.

Complaint Closing Statistics

0 complaints against eLoan Financial Service-Loan Scam closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

eLoan Financial Service-Loan Scam complaints