Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/8/2020 Amber A.

Whatever needs to be done to let people know that this company is not well mannered or does not work with you in anyway on any situation.

My windshield on my truck was broke by rock that flew off back of a work truck contacted Company was referred to Elrod glass in Benton Arkansas. I live in Cabot this happened in Jacksonville was told to drive to Benton Arkansas to replace my windshield had to reschedule a couple of times was told I needed to pay a $25 rescheduling fee, when I told him that, that was wrong and that I could not drive at dark. They informed me, I still need to pay and it didn't get dark till 9 o'clock this was the supervisor I spoke with, they were very mean and, when I had informed the lady that it was not proper customer service to inform Customer of that, she proceeded to tell me that it was not proper to keep her calling and rescheduling. I informed her of the Corona-virus she said she was aware and hung up on me. And this is after I informed the company that my other half had the stomach bug. I am very disgusted and I think it is wrong that is OK for a company to treat their customers like this. Whatever needs to be done to let people know that this company is not well mannered or does not work with you in anyway on any situation they are just out to get your money thank you.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Elrod Glass & Tinting closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is automobile glass coating and tinting.

Primary Contact:	Cole Elrod
Business Started:	N/A
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Elrod Glass & Tinting?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile