General Building Contractors
Contact company during business hours:
8am to 6pm
based on 2 reviews.
View Customer Reviews
Proud member since 06/20/2016This company is a Member of Business Consumer Alliance.
Unprofessional service with no guarantee!!!!
Unprofessional service with no guarantee!!!!
Sunrun solar sold me a system back in June 2020. A third party contractor from Energy Service Partners came out to install 28th July 2020. The two contractors arrived late complaining there company should have put them up in a hotel. They had to access the electrical panel to add the system. They had to move the switches to different locations in the panel in order for the solar to be added. They did not shut the system down 100% they just started moving switches to different locations. Lights and fans and tv was flicking on and off while this happened. The contractors were running from the front to the back of the roof with the solar panels 35 of them. Not sure if the roof will leak were they were running on it till winter. They urinated in my back yard several times. (Very un-professional) My wife saw it and so did I. When I asked about the electrical set up they had little to no information to share. I felt in the dark. They damaged a chimney bending it so there solar panel would fit not sure if it will leak till winter. They also put white putty all over it and it looked perfect before. I actually painted it last year and now it looks terrible. They did not ask me if it was ok to damage the chimney for the solar panel to fit. All day they were complaining about their company not putting them up in a hotel the night before and complaining they were tired over and over again. We noticed right before they were done the water was off. My well pump surged and went out during the moving of the switches. They called there office and the person they spoke to said to have the pump fixed and they would pay for it if it was determined it was there fault. So I did and the pump company came out and fixed and determined it was there fault. They said this would not have happened if the project never happened and moving the circuits could have caused the surge. Service was very un-professional and rushed and the contractors seemed to have very little information when asked any questions. I sent Sunrun and Energy Service Partners a copy of the bill with a letter from the pump company. I got a call back today 10/16/2020 stating they won't pay for the pump repair as they don't feel it's their fault. This is something that would not have happened if they never started. The solar system is still not up and working and we are in our 5th month. Very unsatisfied with the service would not recommend to anyone furthermore I would out right say don't do it!!! Sunrun rep. is alright Energy Service Partners un-satisfactory and un-professional. Also at looking at other reviews this seems to happen over and over again!!
BCA's Summary and Analysis:
We have received no complaints against this company.
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.
Complaint Closing Statistics
Energy Service Partners Inc providing professional residential energy services.With ESP's 25-year Guarantee and the finest quality solar panels made in the USA
Energy Service Partners is proud to be a registered California General B Contractor (CSLB License #619149) since 1991. Energy Service Partners is owned and operated by a team of three seasoned professionals with over 75 years of shared contracting experience in the residential energy business. We are a leader in the Photovoltaic (PV) solar installation industry specializing in the design, development and installation of solar electric systems. All of our systems are designed to exceed the requirements of the 2014 National Electrical Code. We are honored to work with building and safety municipalities and quality control experts throughout Southern California.
Interested in Energy Service Partners, Inc.?
Contact them directly!
California State Contractors License Board
License Number: 619149
BCA has no information regarding government actions at this time.
We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
Login to BCA
Login to participate on the website. Write reviews, ask and respond to questions,
get quotes and more. Don't have an account?
Sign up for free now
Sign up with BCA
Sign up for free to participate on the website. Write reviews, ask and respond to questions,
get quotes and more. Already have an account?
Type in the email address you registered with. If we can verify it in our system, an email will be sent to you with your password.