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Erie Insurance Group

  182 inquiries |
Insurance Agents and Services

100 Erie Insurance Place
Erie, PA 16530-0001
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(800) 458-0811

http://www.erieinsurance.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/10/2019

Do not do business with this company.

Eventually they will mistreat you. I have been an Erie Customer for 47 years. All those years I was involved in one or two accidents. Only one was my fault and that was before antilock brakes. I had, had only one speeding ticket or moving violation and that was when I was 18 and absolutely no DUI's or other criminal violations. I lost my husband in late 2014 and was going through a very stressful time. Unfortunately I had an accident in January of 2017. As a responsible citizen I admitted fault. Now after all this time Erie has decided that I am no longer a good driver and have hit me with a 20 rate increase. Good customer means nothing to this company. It's obvious this company only wants you if you are perfect. Don't deal with them if this is your first experience with them. No one is perfect. And my record isn't perfect but I am certainly not a bad driver. Obviously they won't take it back. They're only interested in their bottom line. It would be nice if they did but based on my recent experience with them in the past two years I'm pretty sure they're not interested in dealing with the whole-person or whole-driver concept. They're only interested in their bottom line.

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Complaints and Resolutions

Total Amount in Dispute:
$492.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Erie Insurance Group closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

This company's business is insurance agents, brokers and service.

Primary Contact: Customer Service
Business Started: 8/10/1983
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Erie Insurance Inc

Websites:
There are no additional web sites.

Contacts:

Nicholas Kosobucki (Executive Resolution Examiner I)
Robert Maxson (Executive Resolution Consultant)
Stephen Rupp (Senior Executive Resolution Examiner)
Timothy NeCastro (President/CEO)
Marcia Dall (CFO)