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Eros Tours & Travel, Inc. complaints

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117 West 9th Street Suite 307
Los Angeles, CA 90015 | Get Directions

(888) 247-1314

http://www.airtkt.com

Monday-Friday: 7:00 AM-6:00 PM
Saturday: 9:00 AM-1:00 PM

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Total Amount in Dispute:
$4,610.00

Total Amount Settled:
$0.00

Complaint Experience

88%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

8 complaints against Eros Tours & Travel, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
1	Unanswered

8 complaints against Eros Tours & Travel, Inc.

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7/12/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

6/28/2023

Booking with the above company, nothing was said about extra charges. On 4/29/2023, I was charged $50 each for two passengers for a 40 minute time change on a departing flight. The airline will contact us when there is a time change, so I dispute the extra charge. Resolution Sought I wish to have the $100 returned to my account.

Company Response

6/29/2023

We have received your query about the $50.00 per passenger schedule change ticket reissue/revalidation fee. To begin, we wanted to explain why the airline changed its schedule. Airlines may change or cancel flight schedules for technical reasons or to fulfill operational requirements. Weather conditions may potentially cause changes or cancellations. In such cases, we will make every effort to rebook the passengers on another date or flight and give them the greatest service and flight options feasible. We understand that you are concerned about the fee associated with your ticket; however, the charge is for an agency ticket reissue/revalidation fee; as stated in our terms and conditions, this fee is essential for us to charge in order to cover fees imposed on us by the supplier and to pay for the service that the team is providing you with. The customer has inidicated that he has filed a dispute for this transaction, thus we are unable to issue any credit at this time because of a dispute in place

2/1/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

1/10/2023

Re Booking ID # 2210191738. I was charged $100 to reissue my tickets for 2 passengers. As this change was done by AA it doesn't seem fair that I would be billed... I spoke to the airlines, however, only to be told they cannot provide the refund as this was done by Eros Travel (third party). My question how is going through this agency cheaper than booking direct with the airlines? Lesson learned- I will never use this agency or any third party again while scheduling air fare. Resolution Sought I would like a refund $100 .(amount billed)

Company Response

1/10/2023

UPDATED 1/25/23: We were trying to reach the customer and as a special case we have processed a refund of our exchange fee. ========================================================================================== We are checking on the case and will contact customer

Customer Rebuttal

1/26/2023

Please advise when I can expect my refund ?

Company Final Response

1/30/2023

Please be advised refund was already processed on January 27th from our end- It should reflect in your original form of payment with-in 3-5 business days

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