Find a reputable business?

Reputation Report

Exclusive Tile Concepts Design and Installation

299 inquiries |
Tile Contractors

File Complaint

10015 Magnolia Avenue
Riverside, CA 92503 | Get Directions

(951) 525-3886

http://www.exclusivetileconcep...

Mon-Fri 8am-7pm Call for a free quote or stop by our showroom at: 9999 Magnolia Ave., Riverside CA

Company Rating

AAA

View Rating Explanation

Customer Reviews

based on 4 reviews.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/13/2016 Deanne J.

Compliment on a job well done by Exclusive Tile Concepts

I was introduced to Exclusive Tile Concepts by a friend who recently had work done by them. She told me with confidence that a very good job would be done for me. Mr. Burton (the owner) came, saw the job and explained everything to me. He took the time to bring me some samples and started the work. I felt comfortable leaving the workmen in the house the first two days while the tile was being removed. Once the job was completed, the premises were left clean and tidy. I was satisfied with the price quoted to complete the work. Everyone I dealt with was polite and accommodating. I in turn would recommend this company without hesitation.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Exclusive Tile Concepts Design and Installation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We are a family-owned and operated company that has been in existence for over 23 years. Our material product line Includes: Natural Stone, Travertine, Marble, Granite, and Ceramic tile. We offer Free Estimates & 24 Hr. Customer Service.

Primary Contact:	Jonathan Burton (President)
Business Started:	9/8/1998
Social:

Interested in Exclusive Tile Concepts Design and Installation?
Contact them directly!

Request Quote

Licensing

California State Contractors License Board

Verified License

License Number: 847956
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Exclusive Tile Concepts by Jon

Exclusive Tile Concepts

Patrimony Corporation

Websites:
There are no additional web sites.

Contacts:

Susie Rivera (Adminstrator Assistant )

Addresses:

3410 La Sierra Avenue Suite F-480, Riverside, CA, 92503

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile