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Facebook, Inc.

  681 inquiries |
Computer Networking Services

1601 Willow Road
Menlo Park, CA 94025
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(650) 543-4800

Facebook is available 24/7

Company Rating


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Customer Reviews

based on 14 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

229 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/10/2020

ARBITRARY banning and disabling of my account

On October 19th I received an arbitrary ban on Facebook for literally nothing. It said "Your post violated our community standards" banned for 30 days. I could not click on this, disagree with their decision or even see what post it was. They would not show me. As far as I can tell it was nothing. If they could show it to me it would be one thing but they can't because it didn't happen. Fast forward 10 days to October 29th. I woke up to find my account completely arbitrarily disabled again with no reason for the violations and way way to access or download my information or manage my "Lifted Trucks 24/7" group with over 100 members, my business like page "HipHopKustomz" with almost 600 likes, or my community based message board "Delta, CO Message Board" with over 2,000 members. All of which are still on Facebook but I have absolutely no access to them or control over them. My Delta group has been destroyed. Almost 200 members have been able to make their way in to the group without my approval. And since my account was disabled, other members were able to give themselves admin privileges. Effectively handing my group that I have worked so hard to build and maintain, to someone else! I have contacted Facebook in every way possible and I either get ignored or am met with an error page! I have emailed every address possible for Facebook and am met with the same results as the forms on their website. I have intellectual property on my business page that not only am I being denied access to but I am being denied the right to delete it as well!! My intellectual property requests have been ignored. This is criminal!! I have filed 2 complaints on them with the FTC and 1 with the BBB You want to know the main reason my account was disabled? One I run a conservative based community message board with a couple thousand people. And two, I have been hosting Trump rallies and Trump train parades locally through that message board and event pages on Facebook. I successfully had one on September 17th, another on October 17th and the last most recent one on November 1st. I have been fighting like hell since just after the first one to maintain my Facebook page without being banned or disabled. The first and second event pages were not tampered with. I did get banned after the first one but the second one was just fine. Then come time for the 3rd one, not only did it get deleted about 4 days before the event on November 1st.. But it got recreated 3 times. And each time removed one of the times was me. Then I had my friend Chris Kadlec recreate it. He woke up the next day to his account being disabled just like mine. Chris is running for city council in the area! And then I managed to get another one made and it got deleted as well. Like I said above, this is criminal. At the very least it it discrimination and a violation of my intellectual property rights!!

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

229 complaints against Facebook, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
3 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
226 Unanswered

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Other Information

Company Info

Facebook is an online social media website designed for networking and sharing information.

Primary Contact: Customer Support
Business Started: 2/4/2004

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Government Actions

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Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Mark Zuckerberg (Chairman & CEO)
Sheryl Sandberg (COO)
Christopher Cox (Chief Product Officer)