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Facebook, Inc.

  633 inquiries |
Computer Networking Services

1601 Willow Road
Menlo Park, CA 94025
| Get Directions

(650) 543-4800

http://www.facebook.com

Facebook is available 24/7

Company Rating

F

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Customer Reviews

based on 11 reviews.

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Complaint Experience

1%

Complaint Resolution Index (CRI)

227 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/17/2020

BBB bought by facebook

A video is posted. A guy calls people Sheep. I post people r Sheep I get kicked off for 30 days but the video post is still up. Dont have time 2 listen 2 disputes but U have time 2 monitor all incoming. BBB is owned by facebook

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Complaints and Resolutions

Total Amount in Dispute:
$56,931.00

Total Amount Settled:
$50.00

Complaint Experience

1%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

227 complaints against Facebook, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
3 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
224 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Facebook is an online social media website designed for networking and sharing information.

Primary Contact: Customer Support
Business Started: 2/4/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Facebook Messenger

Websites:
There are no additional web sites.

Contacts:

Mark Zuckerberg (Chairman & CEO)
Sheryl Sandberg (COO)
Christopher Cox (Chief Product Officer)

Addresses: