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Facebook, Inc.

  746 inquiries |
Computer Networking Services

1601 Willow Road
Menlo Park, CA 94025
| Get Directions

(650) 543-4800

Facebook is available 24/7

Company Rating


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Customer Reviews

based on 18 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

223 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/14/2021

I'd like Facebook penalized for false advertisement and for lying to citizens of the American people

Facebook said that I violated community standards and restricted my account the business Community standards say that offer appeals I clicked on "options" but it didn't give me any. I tried again, to no avail This is a legal violation set by their on board and is false advertising

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

223 complaints against Facebook, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
222 Unanswered

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Other Information

Company Info

Facebook is an online social media website designed for networking and sharing information.

Primary Contact: Customer Support
Business Started: 2/4/2004

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info


Facebook Messenger

There are no additional web sites.


Mark Zuckerberg (Chairman & CEO)
Sheryl Sandberg (COO)
Christopher Cox (Chief Product Officer)