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Factory Authorized Outlet

372 inquiries |
Tools Retail Store

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5798 Ontario Mills Pkwy
Ontario, CA 91764 | Get Directions

(800) 629-3325

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/21/2013 V.B

Still Waiting and still no e-mails

DO NOT ORDER FROM THIS COMPANY, Today is August 21th 2013 and I have e-mailed no response from them - Order Date: August 8, 2013, I got a e-mail about it was out of stock but when i ordered it showed in stock and still shows in stock but i have not got my order, i got the e-mail they would receive them in on the 16th of august but still not showing shipped and order shows Processing, i would have gone else where if i knew they had none in stock, I needed them a little faster then a month, so any one thinking about ordering from this company go shop some where other then this company

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Factory Authorized Outlet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the wholesale and retail sales of construction tools, equipment and related supplies.

Primary Contact:	Jose Gallegos (Sr. Customer Service Manager)
Business Started:	5/8/2008
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

FAO

Websites:

Contacts:

Robert Raskin (Owner)

Jesse Hurt (Customer Service)

Addresses:

1669 Puddingstone Drive, LaVerne, CA, 91750

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