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Factory Supply Outlet complaints

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18400 South Broadway Street
Gardena, CA 90248 | Get Directions

(310) 650-3934

http://www.factorysupplyoutlet...

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Total Amount in Dispute:
$31.00

Total Amount Settled:
$31.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Factory Supply Outlet closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Factory Supply Outlet

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8/9/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $31.00 Amount Settled: $31.00

Customer Complaint

7/14/2022

Order Number: 48670. Order was placed in Jun 2022. I have notified the vendor I would like a refund. Vendor continues to send me shipping updates. I have already received the item from Amazon. I would like a refund of my funds ASAP. Item Qty Description Est Deliv 308-00902 1 Gatorade Cans, Orange, 11.6 oz, Can (24 CAN) 07/24/2022 Resolution Sought Refund my money to my account

Company Response

7/27/2022

A full refund has since been processed for the order. Delay notification were sent regularly when manufacturer provided delay updates

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