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Family Dollar

  227 inquiries |
Discount Department Stores

500 Volvo Parkway
Chesapeake, VA 23320
| Get Directions

(662) 644-0517

http://www.familydollar.com

Company Rating

F

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Customer Reviews

based on 9 reviews.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

12 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/10/2023

She was Extremely Rude, Verbally Abusive fir absolutely no reason at all to us.

On January 14, 2023 on a Saturday evening around 730 to 8pm a friend and myself was at Family Dollar to purchase dish liquid. We had completed purchase without dish liquid because discount didn't show on family dollar app and went back of store to get the liquid an clear up the app coupon vs regular sale on strip. We asked an elderly woman that worked there she said good question she will get someone who wull know and we said ok. A lady came over to us and immediately with an Attitude said 'didn't you already completed your purchase" very sarcastically, so we looked at each other like huhn what was that all about? But we just went on asking about an item and then got verbally abusively starring at me saying ok ehat fi you want? Tell me what? Loud and ripping the sales strip label clean off the shelf and crumbling it up it in her hand Very Angrily and told me to Get the "F" out of her store" now and i was appalled and I said still nicely, you causing all of this over a store product question. She became worse and now getting Louder and yelling repeating "i said get the "F" out of my store now or I'll call the P so as we walking slowly to the front i asked the older lady you guys just going to ket her speak that way to her customers and you know i was very nice to you both and the elderly lady seemed scared and intimidated by her as if she has done this before and telling me please just leave because she will call the Police" and said for what? Asking about a store item Disciplinary Action must be taken immediately on store Manager Madeline she wouldn't give her last name. She was Extremely Rude, Verbally Abusive fir absolutely no reason at all to us. It was Embarrassing and hurtful and ashamed to know she is able to still be at this position ir even at this store with that Kind of Attitude!!

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Complaints and Resolutions

Total Amount in Dispute:
$358.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

12 complaints against Family Dollar closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
12 Unanswered

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Other Information

Company Info

The company's business is providing discount department store services

Primary Contact: Management
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Dollar Tree ATTN: Legal Department

Addresses: