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Family Dollar Holdings Inc. (Headquarters)

  345 inquiries |
Discount Department Stores

10401 Monroe Road
Matthews, NC 28105-5349
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(704) 847-6961

Company Rating


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Customer Reviews

based on 23 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

16 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/12/2020

Two nights ago I went to the family dollar store located in spring is located on the corner of Aldine Westfield and wood river drive. I was there because I was running a fever and was buying medication. I had two items I was buying. I was in line ,there was one customer in front of me. She had forgotten an item and went to get it. The cashier then looked at me and asked what I had. I responded by telling her I had Tylenol, and sleep aid. I told her I was feeling very ill with a high fever.. Her response to this was both embarrassing and uncalled for. She said. Oh my god!! Get away from me ,I don't want you any where near me!!! This was said in a loud disgusted tone. I was so shocked I could not speak. At that time the customer in front of me returned with the item she forgot to get. .the cashier then turned to her and said let this man go in front of you he is running a fever and I want him out of the store and then proceeded to ask her if she would take my money and hand it to her.!! This poor lady was shocked at the cashier's ( Maria) attitude and just stepped back. The cashier had no choice but to accept my money. In a very disgusted and extremely rude manner. And shoved my change back in my hand. By this point I was so overcome with embarrassment, and anger I could not speak. The other customer looked at me and said I am so sorry and i hope you recover. on my way out I heard the employee say I am glad he is gone!!! I went home embarrassed, humiliated.

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

16 complaints against Family Dollar Holdings Inc. (Headquarters) closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
2 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
14 Unanswered

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Other Information

Company Info

This company's nature of business is a discount store.

Primary Contact: Customer Feedback
Business Started: N/A

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info


Family Dollar Stores
Family Dollar Stores Inc
Family Dollar Operations Inc
Family Dollar Trucking Inc

There are no additional web sites.


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