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Family Time Connections complaints

200 White Plains Road
Tarrytown, NY 10591
| Get Directions

(914) 202-2060

http://www.familytimeconnectio...

Wed-Thurs: 3:00 PM - 10:00 PM
Fri: 1:00 PM - 8:00 PM
Sat-Sun: 10:00 AM - 6:00 PM

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints allege misrepresentation failure to fulfill services difficulty obtaining refunds and cancelling plans. Complainants allege they are baited in to attend a 90 minute presentation with offers of gifts like a 40-in TV, free vacations, a new car, or $25 000, which the company ultimately fails to provide. Complaints further allege the company misrepresents that their vacation club program offers drastically discounted vacations, uses high pressure sales tactics and false information to get consumers to pay thousands of dollars to join the club. Complainants are unable to book trips, service representatives are difficult or impossible to reach, accommodations are not as represented, and the company fails to notify consumers of their right to cancel. In some cases the company responds by offering vacation vouchers cancelling memberships or issuing refunds. In a few instances the company explains their offer.

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Complaint Closing Statistics

1 complaints against Family Time Connections closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Family Time Connections

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5/30/2018

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/19/2018

I paid 5800.00 to this company and was totally ripped off. I would like a total refund of my money from these crooks. You get absolutely nothing they offered but heartache and disappointment. They are also rude and unprofessional. Resolution Sought Refund my money

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Company Response

5/2/2018

I cannot address the complaint accurately due to the fact that the member will not call us back. I cannot help the member without communication. I have reached out several times, without any response. I have a resolution for the member, but need his cooperation. Please if you can have the member contact me back at 386-756-3422. Kathy McCarty Director of Member Services Premium Destination 386.756.3422 Office 386.756.3410 Fax kmccarty@pditravel.com

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