Complaints for Family Time Connections in Tarrytown, NY

200 White Plains Road
Tarrytown, NY 10591 | Get Directions

(914) 202-2060

http://www.familytimeconnectio...

Wed-Thurs: 3:00 PM - 10:00 PM
Fri: 1:00 PM - 8:00 PM
Sat-Sun: 10:00 AM - 6:00 PM

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misrepresentation failure to fulfill services difficulty obtaining refunds and cancelling plans. Complainants allege they are baited in to attend a 90 minute presentation with offers of gifts like a 40-in TV, free vacations, a new car, or $25 000, which the company ultimately fails to provide. Complaints further allege the company misrepresents that their vacation club program offers drastically discounted vacations, uses high pressure sales tactics and false information to get consumers to pay thousands of dollars to join the club. Complainants are unable to book trips, service representatives are difficult or impossible to reach, accommodations are not as represented, and the company fails to notify consumers of their right to cancel. In some cases the company responds by offering vacation vouchers cancelling memberships or issuing refunds. In a few instances the company explains their offer.

Complaint Closing Statistics

0 complaints against Family Time Connections closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Family Time Connections complaints