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200 White Plains Road
Tarrytown, NY 10591
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(914) 202-2060

http://www.familytimeconnectio...

Wed-Thurs: 3:00 PM - 10:00 PM
Fri: 1:00 PM - 8:00 PM
Sat-Sun: 10:00 AM - 6:00 PM

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based on 3 reviews.

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Customer Reviews

Showing 3 recent reviews for Family Time Connections

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Posted on 7/31/2015

Unprofessional

I just returned home from my 3:00 appointment with Family Connections Travel and I am very disappointment with the treatment we received. When I spoke to one of the representatives on the phone, I told him that my husband was working and unable to attend. I was told it was fine to bring my daughter since she lives with me at the same address. We were both told to bring photo ID showing proof of address and a credit card. We arrived at 2:45 as requested and filled out the necessary paperwork. After meeting for a few minutes with an agent and telling him we were mother and daughter, we were asked to leave. Our agent offered for us to return with our husbands and each receive the gifts. However, we were unable to accept this offer and had to hire a babysitter and make special arrangements just to attend this appointment. Neither of us are able to make another appointment since our husbands both work! The manager came over and very rudely said there was nothing he could do for us. He was very argumentative and short. He barely let us explain the situation and even though we arrived on time and ready to listen to this presentation, we did not receive any of the gifts we were promised. We wasted our time and had lost money because we had to pay a babysitter and gas money for the 50 minute drive there and home. I am very disgusted with the whole situation and with the lack of decorum the manager showed my daughter and I. I would love to know who his manager is and have a word with him/her because he does not have interpersonal or communication skills appropriate for that of a manager. Highly unprofessional!!!

Posted on 4/18/2015

Stay Far Away From This Company

I purchased a vacation membership from Family Time Connections for $5700 and I truly regret it. There are so many other websites that offer better deals than FTC. For example, my family and I took a trip to Orlando, FL in Aug 2014. We got better resort rental prices and better amusement park discount ticket prices from other sources that do not require a membership fee. In fact, we only used the membership one time since joining the club in 2013. During this purchase, we saved a whopping $10 on lodging. Had my AAA membership been active during the time of this purchase, I would have saved $25. Do yourself a favor and stay far away from these crooks.