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FamilyCord, a California Cryobank Company, LLC

 Member | 821 inquiries |
Blood Bank Centers

11915 La Grange Avenue
Los Angeles, CA 90025
| Get Directions

(800) 490-2673

Monday-Friday 6 am to 6 pm Pacific Time Saturday: 8:30 am to 12:30 pm Pacific Time

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Customer Reviews

based on 1 review.

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Complaint Experience


Complaint Resolution Index (CRI)

Membership Information


Proud member since 06/29/2009
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 3/4/2018

Emergency room visit last year

I visited the er last year with severe lower back pain I waited approximately 30 mins. The doctor took X-rays and I was told it was a back spasm, I was told to take ibuprofen and rest, so I waited about three weeks and it wasn't getting any better so I went to my doctor she took X-rays and I actually had a fracture of my lower spine, this to me is absolutely unacceptable! If not for there misdiagnosis I could have gotten the proper care! I do not recommend this hospital to anyone! Worst experience ever!

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Complaints and Resolutions

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against FamilyCord, a California Cryobank Company, LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

We are a world leader in providing quality reproductive and stem cell services & products. FamilyCord is recognized as a leader in the collection/procesing/and storing of cord blood stem cells.

Primary Contact: Brian Hoff (VP, Finance & Accounting)
Business Started: 11/15/1977
About FamilyCord, a California Cryobank Company, LLC

FamilyCord is operated by nationally renowned physicians. The company is guided by world-class scientific expertise and medical ethics in everything it does. FamilyCord has extensive experience in clinical laboratory management, cord blood banking, and frozen tissue storage.

The parent company of FamilyCord, California Cryobank Inc., was founded in 1977 by two physicians, Dr. Cappy Rothman and Dr. Charles Sims. With the development of medical therapies based on cord blood stem cells, California Cryobank opened the Stem Cell Services division in 1997 and became the first private cord blood bank in California. The stem cell laboratory has always been completely separate from the reproductive tissue business.

The Chief Executive Officer of FamilyCord, Richard Jennings, has an MBA from Harvard Business School and a Bachelor of Science degree in Chemical Engineering. He brings a wealth of knowledge and experience in the biomedical and healthcare fields to the FamilyCord team and has provided strategic leadership that has made FamilyCord one of the fastest growing cord banks in the United States.

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

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Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Family Cord

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Charles Sim (CEO/Owner)

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