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FamilyCord, a California Cryobank Company, LLC

395 inquiries |
Blood Bank Centers

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11915 La Grange Avenue
Los Angeles, CA 90025 | Get Directions

(800) 490-2673

http://www.familycord.com

Monday-Friday 6 am to 6 pm Pacific Time Saturday: 8:30 am to 12:30 pm Pacific Time

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/4/2018 Janice T.

Emergency room visit last year

I visited the er last year with severe lower back pain I waited approximately 30 mins. The doctor took X-rays and I was told it was a back spasm, I was told to take ibuprofen and rest, so I waited about three weeks and it wasn't getting any better so I went to my doctor she took X-rays and I actually had a fracture of my lower spine, this to me is absolutely unacceptable! If not for there misdiagnosis I could have gotten the proper care! I do not recommend this hospital to anyone! Worst experience ever!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against FamilyCord, a California Cryobank Company, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We are a world leader in providing quality reproductive and stem cell services & products. FamilyCord is recognized as a leader in the collection/procesing/and storing of cord blood stem cells.

Primary Contact:	Brian Hoff (VP, Finance & Accounting)
Business Started:	11/15/1977
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

FamilyCord

Family Cord

Websites:
There are no additional web sites.

Contacts:

Charles Sim (CEO/Owner)

Other Categories: