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Fashion Nova, Inc.

  38 inquiries |
Online Retailers

2801 East 46th Street
Vernon, CA 90058
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(800) 866-0286

http://fashionnova.com

Company Rating

F

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Customer Reviews

based on 0 reviews.

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Complaint Experience

48%

Complaint Resolution Index (CRI)

136 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Total Amount in Dispute:
$5,220.00

Total Amount Settled:
$1,732.00

Complaint Experience

48%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints allege non-delivery of orders, misrepresentation and product quality issues, poor customer service, and difficulty obtaining refunds.

The company responds to some complaints by offering e-gift cards, processing returns, or asking for more information to reply to the customers complaint.

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Complaint Closing Statistics

136 complaints against Fashion Nova, Inc. closed in last 3 years.
Complaints Type of response
22 Making a full refund, as the consumer requested
1 Making a partial refund
34 Agreed to make an adjustment
1 Refusing to make an adjustment
11 Refuse to adjust, relying on terms of agreement
67 Unanswered

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Other Information

Company Info

This business is a online women's clothing retailer.

Primary Contact: Richard Saghian (President)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

Agency: Federal Trade Commission (FTC)Washington
Description:

On April 20, 2020 Fashion Nova agreed to a $9.3 Million settlement with the Federal Trade Commission. The FTC filed a complaint against the online fashion retailer alleges Fashion Nova didn’t properly notify consumers and give them the chance to cancel their orders when it failed to ship merchandise in a timely manner, and that it illegally used gift cards to compensate consumers for unshipped merchandise instead of providing refunds.


According to the complaint, Fashion Nova violated the Rule in two ways. First, the company made clear promises to consumers for years that they offer fast shipping of their products. This includes using phrases like “Fast Shipping,” “2-Day Shipping,” and “Expect Your Items Quick!” In fact, the company regularly failed to meet its shipping promises to consumers, and failed to meet the Mail Order Rule’s requirement that consumers be notified of shipping delays and given the chance to cancel orders and receive prompt refunds.


The complaint also alleges that Fashion Nova at times failed to refund consumers for the items that it did not ship. Instead, it was the company’s policy to issue gift cards, which are not considered refunds under the Mail Order Rule. The company also failed to cancel orders and provide refunds when it did not offer consumers delay option notices.


Under the terms of the proposed settlement, Fashion Nova will be required to pay $9.3 million to be used to refund consumers who were harmed by the company’s violations of the Mail Order Rule. Of that, $7.04 million will be sent to the FTC for use in refunding consumers and $2.26 million must be refunded directly by the company to consumers. Consumers who received gift cards instead of refunds when the company violated the Mail Order Rule will be eligible for refunds under the settlement.


The settlement also prohibits Fashion Nova from any further violations of the Mail Order Rule, and requires the company to ship ordered merchandise within one day of receipt of an order when the company doesn’t specify a shipping date.


Details of the complaint and settlement are available on the FTC’s website here.


Date of Action: 4/20/2020

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Customer Support
Kyndall (Customer Support)

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