Firestone Plaza Pet Grooming ratings, reviews and complaints - Pet Grooming Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company sells puppies and dogs infected with Parvo virus or other diseases, resulting in death of the animal, or additional medical costs for the buyers. Customers also complain they experience difficulty with obtaining refunds or exchanges of the sick animals. Several customers allege the company owner diagnoses, treats, and prescribes medication for sick animals without required certification or licensing by the Board of Veterinary examiners. A few complainants allege the company fails to provide AKC registration papers as agreed at the time of the purchase. One complainant alleges her pet was shaved hairless when left for grooming. Another alleges she thought she had purchased a Maltese puppy, but found out later it was a mixed breed.

The company responds to most complaints by disputing the allegations, refusing refunds, and claiming that negligence on the part of the pet owner was the cause of the sick animals.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Firestone Plaza Pet Grooming closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We sell small breed puppies and pet supplies and provide poodle breeding services and grooming services for dogs and cats.

Primary Contact:	Anna Gabriel (Owner)
Business Started:	10/4/1990
Social:

Interested in Firestone Plaza Pet Grooming?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

As of our last verification, on 12/19/2002, this company was not licensed by the State as a Veterinarian. For the most up to date licensing information, you may contact the Board at (916)-263-2621, or visit their website at www. vmb. ca. gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Anna's Norwalk Pet Grooming

Norwalk Pet Grooming

matlipoosandmore.com

Cuddle Up Cockapoos

Adorable Poodle Mixes

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Firestone Plaza Pet Grooming

Complaints and Resolutions

Other Information