First American Home Buyers Protection Corporation

This company's business is providing home warranty services.

1,365 inquiries

Company Rating

The rating assigned to a business is determined by our composite score of such factors as its type of business…

Full Rating Explanation
A

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Licensing

In California, companies engaged in the business of making an investigation for the purpose of obtaining information in the course of adjusting or participating in the disposal of any claim in connect...Read more

Complaint Closing Statistics

Responses to complaints over the last 3 years:

No. Complaints Type of Response
3Making a full refund, as the consumer requested
0Making a partial refund
11Agreed to make an adjustment
0Refusing to make an adjustment
7Refuse to adjust, relying on terms of agreement
33Unanswered
0Unassigned

Total: 54 complaints

Complaint Experience

35%

Complaint Resolution Index (CRI)

CRI Explanantion
BCA's Summary and Analysis of customer complaints and company responses:

Most complainants allege the company denies claims that they feel should be covered under warranty provisions. Other customers complain they are dissatisfied with the quality of repair services provided claiming problems are misdiagnosed or that repairs performed do not correct the problem. ~~The...Read more

View summaries of the complaint descriptions, responses and text of the complaints.

Comments and Analysis

BCA's Comments and Analysis

As with all agreements the Bureau suggests you read all contract provisions to determine if the services offered meet your needs. The company is obligated only to those services specified and not obligated to any items excluded by the contract.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Government Actions

BCA has no information regarding government actions at this time.

Advertising Reviews

BCA has no information regarding advertising review at this time.