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First American Home Buyers Protection Corporation

837 inquiries |
Public Insurance Adjusters

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PO Box 7248
Santa Rosa, CA 95407 | Get Directions

(800) 553-6699

http://www.homewarranty.firsta...

Service Dept is available 24/7

Company Rating

AAA

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Customer Reviews

based on 8 reviews.

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Complaint Experience

83%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

24 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/20/2024 Mayra S.

Terrible Service

Every time I had a claim they send contractors that cannot communicate in English with terrible customer service and unprofessionalism. One contractor literally put his finger in my face and told me to shush ?? because he didn't want to hear what my washer was doing which is what he was out to look at my washer. First American is real quick to deny your claim and not take responsibility for anything because one of their so call contractors gives them one opinion. I was a loyal client of theirs for 6 years and would've expected more attention and follow through. There's no follow up and they'll just take your money meanwhile your home problem never gets fixed. I even had to hire an outside contractor pay more to get my sink fixed on another occasion because their contractor blamed it on my buildings fault. They're contractors are just lazy. Horrible!!

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Complaints and Resolutions

Total Amount in Dispute:
$37,103.00

Total Amount Settled:
$91.00

Complaint Experience

83%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Most complainants allege the company denies claims that they feel should be covered under warranty provisions. Other customers complain they are dissatisfied with the quality of repair services provided claiming problems are misdiagnosed or that repairs performed do not correct the problem. ~~The company addresses all complaints presented by the Bureau by providing independent inspections by licensed contractors; referring to specific contract terms limiting the extent of repairs; providing specific reasons for denial under the contract terms or by issuing repair orders. In a some cases the company provides partial refunds for repairs performed by outside service providers or gives customers the option of replacing the warranted item or accepting a cash settlement.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

24 complaints against First American Home Buyers Protection Corporation closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
11	Agreed to make an adjustment
1	Refusing to make an adjustment
8	Refuse to adjust, relying on terms of agreement
3	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

First American Home Buyers Protection, has been providing top-quality home warranty products to the real estate community, Since 1984. They offer comprehensive coverage on all standard systems and appliances.

Primary Contact:	Kristin Swan (Claims Evaluation Department)
Business Started:	2/8/1984
Social:

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Licensing

In California, companies engaged in the business of making an investigation for the purpose of obtaining information in the course of adjusting or participating in the disposal of any claim in connection with an insurance policy are required to register with the California Department of Insurance.

For the most up-to-date information regarding license status, consumers may contact the CDI by calling (800) 927-4357 or visiting their website at www.insurance.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

As with all agreements the Bureau suggests you read all contract provisions to determine if the services offered meet your needs. The company is obligated only to those services specified and not obligated to any items excluded by the contract.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Alliance Home Warranty

First American

1st American Home Buyers Protection

F A H B P

Websites:
There are no additional web sites.

Contacts: