Total Amount in Dispute:
Total Amount Settled:
Complaint Resolution Index (CRI)
BCA's Summary and Analysis:
Most complainants allege the company denies claims that they feel should be covered under warranty provisions. Other customers complain they are dissatisfied with the quality of repair services provided claiming problems are misdiagnosed or that repairs performed do not correct the problem. ~~The company addresses all complaints presented by the Bureau by providing independent inspections by licensed contractors; referring to specific contract terms limiting the extent of repairs; providing specific reasons for denial under the contract terms or by issuing repair orders. In a some cases the company provides partial refunds for repairs performed by outside service providers or gives customers the option of replacing the warranted item or accepting a cash settlement.
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.