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First American Home Buyers Protection Corporation

  1,422 inquiries |
Public Insurance Adjusters

PO Box 7248
Santa Rosa, CA 95407
| Get Directions

(800) 553-6699

http://www.homewarranty.firsta...

Service Dept is available 24/7

Company Rating

A

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Customer Reviews

based on 4 reviews.

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Complaint Experience

38%

Complaint Resolution Index (CRI)

58 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/25/2019

Bad customer service

It took 3 calls and a Facebook post to get help from this company. They kept sending invoices stating I needed to pay the service fee even though I had already paid it. I sent the receipt and I didn't get a call back so I called again and the customer representative couldn't help me and told me I had to call the A/C contractor. I said I wouldn't call them because it wasn't my job and the call dropped he returned the call but I said I need to speak to a manager and the call dropped again. I didn't get a call back so I left a post on their Facebook and also a private message. This person on Facebook was helpful but I had to send the copy of my receipt again. It just took too long to get actual help.

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Complaints and Resolutions

Total Amount in Dispute:
$16,756.00

Total Amount Settled:
$6,082.00

Complaint Experience

38%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Most complainants allege the company denies claims that they feel should be covered under warranty provisions. Other customers complain they are dissatisfied with the quality of repair services provided claiming problems are misdiagnosed or that repairs performed do not correct the problem. ~~The company addresses all complaints presented by the Bureau by providing independent inspections by licensed contractors; referring to specific contract terms limiting the extent of repairs; providing specific reasons for denial under the contract terms or by issuing repair orders. In a some cases the company provides partial refunds for repairs performed by outside service providers or gives customers the option of replacing the warranted item or accepting a cash settlement.

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Complaint Closing Statistics

58 complaints against First American Home Buyers Protection Corporation closed in last 3 years.
Complaints Type of response
2 Making a full refund, as the consumer requested
0 Making a partial refund
14 Agreed to make an adjustment
0 Refusing to make an adjustment
8 Refuse to adjust, relying on terms of agreement
34 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

First American Home Buyers Protection, has been providing top-quality home warranty products to the real estate community, Since 1984. They offer comprehensive coverage on all standard systems and appliances.

Primary Contact: Kristin Swan (Claims Evaluation Department)
Business Started: 2/8/1984
Social:

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Licensing

In California, companies engaged in the business of making an investigation for the purpose of obtaining information in the course of adjusting or participating in the disposal of any claim in connection with an insurance policy are required to register with the California Department of Insurance.

For the most up-to-date information regarding license status, consumers may contact the CDI by calling (800) 927-4357 or visiting their website at www.insurance.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

As with all agreements the Bureau suggests you read all contract provisions to determine if the services offered meet your needs. The company is obligated only to those services specified and not obligated to any items excluded by the contract.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Alliance Home Warranty
First American
1st American Home Buyers Protection
F A H B P

Websites:
There are no additional web sites.

Contacts:

Sandra Tungteakkhun
Mariela Cano (Claims Evaluation Department)
M Didion
Nahun Espino

Other Categories:

Addresses: