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First American Home Buyers Protection Corporation

  1,123 inquiries |
Public Insurance Adjusters

PO Box 7248
Santa Rosa, CA 95407
| Get Directions

(800) 553-6699

http://www.homewarranty.firsta...

Service Dept is available 24/7

Company Rating

AAA

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Customer Reviews

based on 7 reviews.

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Complaint Experience

66%

Complaint Resolution Index (CRI)

56 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/16/2021

This company is a complete rip-off they sell you a lower rate warranty coverage and when you call in to give them any kind of service for help for warranty coverage on your home they usually don't send you anyone out until about a week or so later when you call and there's nobody of the English speaking language to help you as well as the people who they have contracts through they are drug addicts or alcoholics or something because they're not professional they do not answer the phone they do not keep up the time that they said they going to come let's say if they say they're going to be at one that usually going to be there at 3 I've had to pay a service call for several

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Complaints and Resolutions

Total Amount in Dispute:
$44,372.00

Total Amount Settled:
$0.00

Complaint Experience

66%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Most complainants allege the company denies claims that they feel should be covered under warranty provisions. Other customers complain they are dissatisfied with the quality of repair services provided claiming problems are misdiagnosed or that repairs performed do not correct the problem. ~~The company addresses all complaints presented by the Bureau by providing independent inspections by licensed contractors; referring to specific contract terms limiting the extent of repairs; providing specific reasons for denial under the contract terms or by issuing repair orders. In a some cases the company provides partial refunds for repairs performed by outside service providers or gives customers the option of replacing the warranted item or accepting a cash settlement.

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Complaint Closing Statistics

56 complaints against First American Home Buyers Protection Corporation closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
1 Making a partial refund
24 Agreed to make an adjustment
4 Refusing to make an adjustment
11 Refuse to adjust, relying on terms of agreement
15 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

First American Home Buyers Protection, has been providing top-quality home warranty products to the real estate community, Since 1984. They offer comprehensive coverage on all standard systems and appliances.

Primary Contact: Kristin Swan (Claims Evaluation Department)
Business Started: 2/8/1984
Social:

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Licensing

In California, companies engaged in the business of making an investigation for the purpose of obtaining information in the course of adjusting or participating in the disposal of any claim in connection with an insurance policy are required to register with the California Department of Insurance.

For the most up-to-date information regarding license status, consumers may contact the CDI by calling (800) 927-4357 or visiting their website at www.insurance.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

As with all agreements the Bureau suggests you read all contract provisions to determine if the services offered meet your needs. The company is obligated only to those services specified and not obligated to any items excluded by the contract.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

F A H B P
1st American Home Buyers Protection
First American
Alliance Home Warranty

Websites:
There are no additional web sites.

Contacts:

Sandra Tungteakkhun
Tiara Atkins
M. Velazquez
Mariela Cano (Claims Evaluation Department)
M Didion

Other Categories:

Addresses: