Service Dept is available 24/7
based on 4 reviews.
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4 recent reviews
First American Home Buyers Protection Corporation
Posted on 11/25/2019
Bad customer service
It took 3 calls and a Facebook post to get help from this company. They kept sending invoices stating I needed to pay the service fee even though I had already paid it. I sent the receipt and I didn't get a call back so I called again and the customer representative couldn't help me and told me I had to call the A/C contractor. I said I wouldn't call them because it wasn't my job and the call dropped he returned the call but I said I need to speak to a manager and the call dropped again. I didn't get a call back so I left a post on their Facebook and also a private message. This person on Facebook was helpful but I had to send the copy of my receipt again. It just took too long to get actual help.
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Posted on 8/23/2018
I can not wait till my warranty is up. The try to do whatever it takes to not cover your claim, including not calling you back and sending you to extensions that have no voice mail. I wish that everybody that looks for a home warranty company goes anywhere else but to this company. Looks like they are apart of First American so boycott them also.
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