We left our home during summer due to heat, leaving friends to take care of our property. Last summer, the A/C quit. Upon notification, we contacted First American, telling them to have the contractor call our friends to set up the appointment and for First American to pay the contractor's service fee with the credit card we had on file with them (as we have done in the past). Six months later, after selling that house and moving 350 miles away, we get a statement billing us for the service call. I contacted them, letting them know that credit card number had been changed twice due to unauthorized activity and that, coupled with the fact that most of our belongings were in storage, meant that it would be nearly impossible to prove it was billed and paid. I also told them they shouldn't have waited so long. They turned it over to a collection agency. When they contacted us, I promptly sent them the details stated here, along with a letter sent by First American when we sold our house and terminated service. It thanked us for our business and said there would be no more billing or statements. (Thank goodness I scan things like this into my computer) Heard nothing from either of them for two months, I call to find out if the issue is resolved, but get the electronic telephonic maze and am waiting to speak to a person for as long as 18 minutes. Terrible customer service!!!
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